Return Policy

VNDS — Return Policy

Last Updated: July 31, 2026

At VNDS, we stand behind the quality of our products. If you're not completely satisfied with your purchase, eligible items may be returned for store credit in accordance with the policy below.

 

 

Return Eligibility

Returns must be requested within 7 days of delivery.

To be eligible for a return, your item must:

  • Be unworn, unwashed, and unaltered

  • Be free of stains, odors, pet hair, or damage

  • Include all original tags and packaging

  • Be returned in its original, resalable condition

Items that do not meet these requirements may be refused and returned to the sender.

 

 

Store Credit Only

VNDS does not offer refunds to the original payment method or product exchanges for change-of-mind returns.

Approved returns will be issued as VNDS Store Credit, which:

  • Never expires

  • Can be used on any future purchase at www.vnds.us

  • Will be emailed once your return has been received and approved

 

 

Final Sale Items

The following items are Final Sale and are not eligible for return:

  • Sale or clearance items

  • Products marked Final Sale

  • Gift cards

  • Worn, washed, altered, or damaged merchandise

 

 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

If your claim is approved, we'll work with you to provide an appropriate resolution at no additional cost.

 

 

How to Start a Return

To initiate a return:

  1. Visit our Returns Portal.

  2. Enter your order number and the email address used to place your order.

  3. Follow the instructions provided once your return request has been approved.

If you need assistance, please contact us at info@vnds.com.

 

 

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrectly shipped item.

We recommend using a trackable shipping service, as VNDS is not responsible for returns lost in transit.

 

 

Processing Returns

Once your return is received and inspected, we'll notify you by email of its approval status.

If approved, your VNDS Store Credit will be issued promptly to the email address associated with your order.

Please allow 3–5 business days after your return is delivered for processing.

 

 

Refused Returns

VNDS reserves the right to refuse any return that does not comply with this policy.

If a return is deemed ineligible, the item may be shipped back to the original shipping address at the customer's expense.

 

 

Questions?

If you have any questions regarding our Return Policy, we're happy to help.

Customer Support

Email: info@vnds.com

Website: www.vnds.us