Terms of Service

VNDS — Terms of Service

Last Updated: July 31, 2026

I. Privacy

Your privacy is important to us. We are committed to protecting your personal information and will never sell or share it with third parties except as necessary to process your order or comply with applicable laws.

For your security, VNDS does not store or have access to your full credit card information. Payments are securely processed through Shopify and its authorized payment partners using industry-standard encryption.

By using our website, you agree to our collection and use of information as outlined in our Privacy Policy.

 

 

II. Orders

Order Processing

Thank you for shopping with VNDS.

Most orders are processed within 3–5 business days. During new releases, holidays, or promotional events, processing times may be longer.

Once your order has shipped, you'll receive a confirmation email containing tracking information.

We accept all major credit cards, Apple Pay, Shop Pay, and Afterpay.

Billing Verification

To help prevent fraudulent transactions, orders with mismatched billing and shipping information may be delayed while additional verification is completed.

Backordered Items

If an item becomes unavailable after your purchase, we'll notify you within 48 hours. You may choose to:

  • Wait for the item to be restocked

  • Receive a full refund

Pre-Order Items

Products marked Pre-Order will ship on or around the estimated release date listed on the product page. Release dates are estimates and may change due to production or shipping delays.

Sale Items

All sale items are considered final sale and cannot be returned, exchanged, or refunded.

 

 

III. Shipping

Domestic Shipping

VNDS currently ships throughout the United States using trusted shipping partners including USPS and UPS.

Once your order ships, you'll receive a tracking number via email. Tracking information may take up to 24 hours to update.

International Shipping

International shipping is available to select countries.

Customers are responsible for any import duties, taxes, customs fees, or other charges imposed by their destination country.

VNDS is not responsible for delays caused by customs or for packages returned due to unpaid duties or taxes.

Shipping charges are non-refundable.

 

 

IV. Returns & Exchanges

We want you to love your purchase.

If you're not completely satisfied, eligible items may be returned or exchanged within 7 days of delivery.

To qualify, items must:

  • Be unworn and unwashed

  • Be free of stains, odors, or damage

  • Include all original tags and packaging

  • Be returned in resalable condition

Items marked Final Sale are not eligible for return or exchange.

VNDS reserves the right to refuse returns that do not meet these requirements.

Damaged or Incorrect Items

If you receive an incorrect or defective item, please contact us within 7 days of delivery and include clear photos of the issue so we can resolve it promptly.

How to Start a Return

  1. Visit our Returns Portal.

  2. Enter your order number and email address.

  3. Follow the instructions provided after your request is approved.

If you need assistance, contact us anytime at info@vnds.com.

 

 

V. Order Changes & Cancellations

Orders may only be modified or canceled before they enter fulfillment.

Once an order has been packed or shipped, we're unable to make changes.

To request a modification or cancellation, email info@vnds.com as soon as possible with your order number.

 

 

VI. Refunds

Once your return has been received and inspected, any approved refund will be issued to your original payment method.

Please allow 5–7 business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable.

 

 

VII. Lost or Stolen Packages

Please ensure your shipping address is accurate before completing your order.

VNDS is not responsible for packages that are delayed, lost, or delivered to an incorrect address due to inaccurate information provided during checkout.

If your tracking shows your package as Delivered but you cannot locate it, we recommend:

  • Checking around your property

  • Asking household members or neighbors

  • Contacting the shipping carrier directly

Once a package has been marked as delivered by the carrier, responsibility transfers to the recipient.

 

 

VIII. Product Information

Sizing

Available sizing varies by product and is listed on each product page.

Each listing includes:

  • Detailed garment measurements

  • Size recommendations

  • Size conversion information where applicable

If you have sizing questions before purchasing, contact us at info@vnds.com.

Manufacturing

Every VNDS product is designed in Dallas, Texas.

Our garments are responsibly manufactured by trusted production partners in China and Pakistan that meet our standards for quality, consistency, and ethical manufacturing practices.

Garment Care

To preserve the quality and longevity of your garment, please follow the care instructions printed on the label inside each product.

Improper washing or drying may affect the appearance, fit, and lifespan of your garment.

 

 

Contact

Questions regarding these Terms of Service?

Email us anytime at info@vnds.us.